second hand cars with warranty
Runs for 50 metres and stops again. The car is just for my personal use. Thanks. I bought the vauxhall corsa 2010 about month ago. I had agreed with the dealer at the garage that the car would be fixed prior to it being delivered to my house. Over the next 2-3 days, when I’d got stuck on the middle of a roundabout and on a hill, I took it to a garage to find out if it was just me or if there was something seriously wrong. I bought a used car and it comes with a care package that includes a 6month warranty (max. My sales agreement has no warranty written on so how are we placed? Hi Stuart, the car is being repaired by dealer at the moment for faulty chain issue. He told me basically hard luck, I should have gone to him straight away. This may cost you money, but if two garages so far have said that they can’t find a problem, you need to have evidence to counter that. At any time your car is being repaired under warranty, we’ll also pay up to £100 per day (including VAT)  towards the cost of a replacement vehicle. The warranty company are listed on the Motor Ombudsman website and seem to be the main warranty company used by Nissan GB. No idea what the dealer is talking about when he is saying that it doesn’t matter because it happened at home. The time it takes to repair your car is added to the warranty period. Your consumer rights are the same on a £2,000 car as they are on a £200,000 car, but that’s for the Consumer Rights Act rather than a warranty. three years or 60,000 km). This was also stated on the sales invoice. Hi Stuart, I bought a Vauxhall Zafira B 1.6-litre on an 09 plate. The car is 2012 and she paid £6000 for it. Can i return my car on this based on that? Are they required to provided those details at purchase or not? The car itself has to be considered faulty, and if it’s a simple fix then it won’t be sufficient grounds to reject it. I bought a used Nissan Qashqai on the 27th July 2020 from a 2nd hand dealership. Light has been on since aug 2017 is there anything I can do ? If there was no warranty mentioned with the car when you bought it, it’s very likely that none was provided. Hi, we’re looking at buying a used car (a VW) that in theory should have manufacturer warranty until December of this year. They then inform be there is a backorder for this part and cannot give me a date for it to be delivered. question is if I take the car back ,obviously will loose a lot of time and money, do I have any right to claim back any money? But the garage fix it after the warranty has expired. After looking into it, this has been happening to this model since it was first manufactured in 2014. There response was I needed to bring the car to them even though it would not start. Thanks. If you don’t have any warranty cover, then it’s up to you to pay for any repairs. It’s probably a simple fix, so have a chat with the selling dealer. Engine is ruined and needs replacement. Hi Kris. Firstly, you’d need to know what was causing the oil loss and whether it’s covered under any used car warranty. The vehicle, while I have had it, has covered 7,911 miles and the gearbox is completely us the car is undriveable. Alternatively, the dealer could provide you with a warranty from another provider instead. I am just getting the feeling that they will be reluctant to solve the problem and will just try to annoy me and make some excuse etc. Car started making a noise and on inspection can see the rusted coil spring has sheared in half and bottom section on tyre/wheel causing the noise. my son is now trying to sell the car (value c£11000) and has just been told by a potential buyer that his vehicle has been in a serious accident (before he owned it) and will, therefore, be difficult to sell. Do I have a leg to stand on? If you have not done so already, you will need to immediately (before your warranty expires) formally complain to the dealership who sold you the car as well as the warranty provider, and note the date when you first contacted them after your car failed its NCT. Depending on the policy of the selling garage, used cars are sometimes sold with a warranty as part of the deal. When you have the best protection, you don't have to stress out on the road. Hi Charlie. They rang me to say the service was a bigger one than they though they and I needed the coolant changing, so they went ahead with that. It’s drinking oil at a rate Opec might struggle to keep up with, 5 litres so far in just under 2000 miles also the horn doesn’t work, the dealer is saying the oil situation is acceptable and the horn must work as it passed its MOT? Is the warranty void. A mechanic said it could possibly be a fault with the alternator, but I would need a diagnostic check. Is there any thing I can do,even come to a compromise. My issue though is that other than the Autotrade ads, there’s nothing written anywhere that explicitly says they had confirmed the car came with 6 month warranty. Unless there is clear evidence of the manufacturer cheating or breaking the rules (like Volkswagen’s Dieselgate scandal), there’s rarely assistance on offer once your warranty has expired. We’ve said it many times before, but a verbal promise from a dealer is worthless. (I’ve googled it) However, anything along those lines will be a negotiated process rather than a rejection via the Consumer Rights Act. You’ll need to keep chasing him, and if you can’t get hold of him then you’ll need to get some legal assistance. (He also advertises a 10 year warranty with this product) and to date since giving him a 2 page list of complaints of since July has still not been resolved. they did have a quick glance at the car whilst I was there, said the clutch has gone, a mechanic in the neighbourhood doesn’t think so. I might also add that the dealership originally tried to sell me a similar fiesta with a modified bumper and exhaust, and would have sold me the extended warranty with that also? What else can I do? The brakes have now stopped working, the brake pedal is hard to push in. it turns out the Clutch release bearing had gone – this had to be checked prior to confirming if it would be done under their warranty, if not, it was approx £800. Without knowing what the cause of the noise is, it’s difficult to say. Should you buy a used car warranty? Without knowing what has caused the car to die, it’s impossible to say. I can say with great confidence, however, that your president is a moron and an embarrassment to what used to be a great country. I bought a Range Rover Evoque for £20,000 from a friend who owns a second hand dealer firm on 14th December 2018, within a month the car lost power on the motorway but seconds later picked the power back up and was fine. I even received a renewal letter in January from the warranty company offering me another year of warranty for £450. Where do I stand with this? It may take a few goes for it to reset. It depends on the car’s age and mileage, and whether it was due to have a timing belt replaced or checked. Thankyou in advance for any advice. This issue has happened again since then, i have now lost faith in the car. The car developed a leak through the panoramic roof about a month after we got the car. I purchased a used Alfa Romeo Stelvio from an authorised dealership in Nuneaton on 30th November 2019. Some months later (5th October) the vehicle now has a large issue with the head gasket. V40. The car was fine for a while then 4 weeks ago (4 months after buying it) it did it again, but this time gearbox fault was displayed on the dash, I called the garage, they advised me to turn it off and then on to see if the fault cleared, it did. It sounds like the dealer has tried to make a quick buck selling questionable cars then disappearing, but that doesn’t mean you will have the support of the law in getting your money back. Got 3 months warranty with it. My thoughts would be if the engine failed due to the oil pump failing then then both parts should be covered. My H.P bank has not been on my side either as yet. Hi Glenn. The problem is that we paid him cash and we have tried to track down the dealer which apparently doesn’t exist and all the contact number from AutoTrader are switched off. Read more. Hi Stephanie. Thanks. I have reason to believe that it is in good working order as I managed to track down the previous owner who traded it into a VW dealer at 40K miles. Belgium, Monday to Friday: 1 PM – 6 PM I didn’t specify in the advert that the car was sold as seen but I was also unaware of any problems. As a rule, the party paying for the work usually gets to choose where it’s done. About 12 years ago I bought a car that ended up with problem after problem and almost had to cancel my honeymoon because of how much it cost to put right and I’m really concerned that this could end up being similar (minus the honeymoon obviously). Did you manage to get your car sorted? Hi Samina. The trader repaired these but the third fault they weren’t as helpful it was a major fault so the drivers door was inoperable so I contacted the finance company. Your warranty will cover certain items and exclude other items, and will have processes to make claims under the warranty. I bought a second hand car from an independent motor trader just over a week ago. Am I within my rights for a replacement car or refund at this time because I reported the initial fault within 30 days? I have this in writing that this is what my options were. The trader then repaired or as a later discovered bodged up the door which was due to something electrical in the central locking. I really needed a car so I bought one a little over a month ago. Very soon after collecting the car it developed a ratlle within the fixed panoramic roof which got worse over time (infact the same issue had to be fixed on the Evoque). I then informed the dealer i bought the car before expiry of 30 days. If a warranty is not offered, you need to make sure you find out about it before reading it on the contract. The DVLA records only cover MOT inspection history, not the car’s service records. Now two weeks after they have changed the intake manifold the fuel pressure is low and codes of fuel rail low pressure and water in fuel is coming up. Tracking back through the previous 2 owners I’m only able to show the service history completed by the garage who I bought the vehicle from. There are several perks to buying a car with a longer warranty; if you buy a new Kia outright and choose to sell it after four or five years, it still has a few years’ worth of warranty on it - which is a major selling point on the used market, potentially making it easier to sell at that age and meaning you get more for it. I contacted the dealer and they said they will get back to me! 04 audi a4. We are a family business where service and trust have a face. Thank you Stuart, for taking the time to respond to me. I said it wasn’t the brakes causing the problem but the clutch but they wouldn’t have it. I did a test drive and it seemed fine but showed few faults to the seller. Consider hiring a mechanic to inspect the car. Recently the car started to smell strongly of diesel so I contacted the warrantee company via email to see where I stood regarding repairs. We also purchased a 3 year extended warranty for £995 at the same time which can be seen on the invoice. We are a family business where service and trust have a face. You can also take it to another dealer for a second opinion. They plugged it into their diagnostics but couldn’t find anything, so carried on servicing my car. So i called my dealer and after multiple phone calls with them trying to find a new engine and garage to fit it, i was eventually told the warranty wouldn’t cover as the car is still running.is there anything i can do as footing the costs myself is difficult. Two different garages have said the car doesn’t seem to have been maintained properly. You need a valid reason to show that the whole car can be considered faulty. I feel that the garage has sold me a faulty car and they should make me whole. If you’ve had the car two years now, it will be difficult trying to argue with the dealer that they never provided the books. Hi, Stuart. Used cars bought from dealers will normally come with a car warranty included. I then made several calls 17 to be exact to the garage followed by emails about these repairs not being done and additional damage to our vehicle. You will find it difficult to prove otherwise, and it’s up to you to prove it. I tried sending it back to them but they won’t accept refund. Any used car purchase by a private individual from a trader is covered by the Consumer Rights Act 2015, which gives you recourse to reject the car if it is not as described or is faulty. I bought the car from the dealer on 11th December 2017 for £850. However some idiot hot me which wrote my car off. Car was take back in this time for about 7 weeks. The seller has backed up the warranty company that the fault is not covered by the warranty and as the sellers of the policy and car, offer no assistance or resolution even when I suggested a compromise on the cost of repair which was significant, I have not even covered 3,000 miles since my purchase. I then had a glow plug light show up, causing the car to go limp with no power. May I ask what are my rights. We have purchased a used car with a 3 month warranty. I was stressing about the situation and on Saturday went to the service/showroom and ask if there is a chance that I can change the car to something else. Select online and book a test drive at a Spinny Car Hub near you. Called few days later for update as car still not collected and he is now saying this is wear and tear and prepared only to purchase the part and I have to pay labour costs myself. After Brexit, who knows? And they have told me since its written in the sales receipt you knew about the problem (Regardless of severity) hence cant be a mis sold to you, What are my options now ? That level of oil loss sounds fairly unacceptable, but it’s a very grey area because oil is a consumable item and it’s now an eight-year-old car, so it could be a difficult argument to win. I brought a car 17th February 09 plate £2495. So now he claims he wants his money back, not actually citing what is wrong with it. Hi Dawn. Audi says this will cost in excess of £4k to fix. When I phoned the warranty company, the claims specialist made the excuse that his colleague was unaware that I was not a UK resident, but I made this clear a number of times. Hi Stuart, the cosmetic appearance of the car is not what I am grumbling about, it’s only a symptom of the car not being as advertised “immaculate”. My question is, in the event that further repair is carried out and leaks still appear, what are rights to return the car? You have also continued to drive the car for three months, despite knowing the warning light was on, and that will make it more difficult to reject the car or make a warranty claim. Many buyers confuse warranties with their legal rights, but they are two different things. Can I take it to different garage, fix it and charge him of costs? This is the traders warranty partner and I cannot see how they wouldn’t of been aware of these terms – therefore they should not have sold it with a warranty which would be invalid. Hi Karol. Hi, I brought a used car form a car supermarket. (full service history with BMW) they said over 3 years warranty run out, nothing that can do. Collected a week later with MOT and no advisories. Unlike your statutory rights, a dealer can offer you a discount in return for waiving the warranty. Assuming that you have the paperwork to say you have a warranty, you have the right to expect the warranty to be valid. My boyfriend bought a Skoda Rapid in June 2018, the manufacturer warranty was valid until January 2018. Stay up to date with all the latest advice with The Car Expert weekly newsletter. It’s just one of the great benefits of the Kia Promise- giving you greater value for longer. ALSO when release steering wheel car noticably pulls to the right. I bought car less than 3 years old from a large used car retailer in west London, at the point of sale it was encouraged I bought a comprehensive warranty because I don’t believe they offered any warranty themselves. If this is an issue that is affecting all Renault Scenic models, it’s not unusual for there to be a shortage of parts while the dealers fit replacements to potentially thousands of cars. It will be 2 months in 10 days. Obviously the warranty is due to expire on 13th December 2017, and i’ve not had a chance to drive it much since owning it as they’ve had it, so feel that i am at an unfair disadvantage now if it produces any more faults as/when i get it back. The car had a full main dealer service history and had recentlyhad a new clutch and DMF and slave cylinder in October fitted by the local MG franchised dealer. Your vehicle will have several filters, mainly a fuel filter, an oil filter, an air filter, and probably a diesel particulate filter in the exhaust system as well. I have various texts and voice calls statinh that he will pay- what is my best course of action, small claims or through my credit card? As a result, they are usually excluded from many used car warranties. This usually means getting a lawyer involved. Hi Cristina. I purchased a 2013 Audi A6 with 40k miles from a Mainline BMW dealer, with a 12 month warranty just over 10 months ago. If you’re looking at a used car that no longer has manufacturer’s warranty, then the used car dealer will give you one when you buy from them. LM. A trader can’t charge you for work that you haven’t agreed to, that’s clear enough. How does this work? Thanks. A thorough check-up of our vehicles, a first-class service and a solid warranty will assure you peace of mind. out of warranty but this time the dye has worked and they say the compressor is leaking £522 cost. I was however going away the same day hence i was advised to contact on return. A list of the priciest repairs paid by Assurant, which partners with the RAC in the warranty and aftersales sector, to RAC warranty holders shows a claim for a first servo at £6,687, an oil pump at £6,504 and gear bearings at £6,270. All I want is my car back, and for EH to stump up the £4K bill +VAT. Can I go to the finance company for help? It’s possible to buy a used car with a warranty. Simple, easy, quick! Hi Stuart. Any help will be appreciated. Hi, I bought a car a few months ago from a dealer and the clutch and/or related components seem to have given up as it now requires a lot of … Select Model. So I am in limbo, but as a trader, I cannot see how I am liable? I now have a £400 bill. What will you advice in my case ? All the mechanics refused to take apart the engine. With a used car, it’s never entirely simple. I have an invoice from a company that doesn’t exist. I showed it to mechanic and the computer said that cylinder 1 misfires. Hi stuart, I’m in the process of buying a used car from Evans halshaw, and the salesman told me they do the best used car warranty on the market, is this a type of claim he can make, and if not, what questions would I ask him? What are my rights with regard to the vehicle being ‘not fit for purpose’ – vehicle always serviced on time and by Dealer. The noise continued. Ball joints both sides It’s entirely optional, rather than a compulsory part of a new vehicle (EU law requires a minimum two-year unlimited mileage warranty on a new car). when we arrived home after 40 -50 min the kids noticed the smoke coming out under the hood. I took photos and videos of the issues and went back into the garage to complain only to be told there was no management in today. Meanwhile I am left without a car as mine is rendered useless for the foreseeable future, as an NHS nurse working shifts this is an impossible situation. I’m worried that if I can’t get hold of anyone, the warranty will expire before I can claim under it. Is this correct? As I will have to rent a car as I do my leaving with the car. But I don’t think you will have much luck there either. Hi Andrew. The weather has been relatively dry for a few weeks, but after the first period of heavy rain, we have found water draining out of the trim around the drivers door. Hi, I’ve just bought a used Citroën DS3 (40,000 miles/ 2012 plate) from a dealership and within three weeks of buying it, I’ve had to have the battery replaced by the AA costing £120. However, given that you queried the clutch during the sale, you should be able to make a claim for rejecting the vehicle. Can I force them to repair it both the horn and oil consumption? If it doesn’t qualify for Ford’s warranty (ie – it’s not a fault with the vehicle), then you are going to have a tough time convincing the selling dealer or a court that the car is faulty and should be rejected. If the car is still under new car warranty, you really want to be getting the best level of repairs possible while the manufacturer is still paying. But my friend wants his money back and they can have the car back ? You’ll need to get some professional legal advice if you’re going to question the legitimacy of your warranty, as that’s beyond the scope of what we can help with. we’re worried we may not be able to sell it, and / or it may be dangerous. Howdy. I noticed the tyres the day after we bought the car, and told the vendors, who failed to accept that it was a problem. It seems to me that they are operating the business in such a manner. Spoke to the reputable dealer and told the same. This is a UK site and you appear to be in the USA. No different than if your car is stolen and your car insurer covers you for the cost of a replacement. Hi Jamie. ?? If you don’t have any warranty cover and it’s up to you to foot the bill to get it fixed, I’d be getting the garage to look for other causes. We are a family operated business where service and trust have a face. Hello, i purchased a 2nd hand car last week. Would she have a legally right to give the car bk and get a refund? I bought a second hand car 2 weeks ago and I have become aware of some faults. They told me to take it back to Ford as they thought it was the ABS. What are your thoughts? Where do I stand with repair? In isolation, none of those three things sound like sufficient grounds to reject the car – unless the display console switching off is killing your speedometer so you can’t see whether you are driving legally. However, I decided to go to another garage for the 2nd opinion and they said there is nothing wrong with the car and the car passed MOT. I have not as yet approached the dealership as I want to make sure I go the right way about it; I would rather it was cancelled than they quickly turn around and get it properly registered with the warranty company. I don’t think he has one. Here at Car.co.uk, it’s our continuing aim to offer you the most superior used car warranties available for your make and model of vehicle. Hi Teresa. The trader gave me a 3 month warranty which is provided by them (their own warranty). The car was shuddering all of a sudden. My done brought an Audi A3 2013 with 35000 on the clock from none main dealer 2017 ,it came with 12 month warranty and he paid extra £400 So it included other parts should they go wrong, The dealer said it had full history from new but is an electronic log book. I’d start by asking for some advice at legalbeagles.info, which is an excellent free legal advice forum. The car broke down on the 25th of Sept and I notified the dealer straight away. the car seemed ok and we drove it home almost 80 miles carefully it did not show any particular problems – the trader said it stayed without being used for 3 weeks so to be careful with breaks. 14 days cooling period is past. It could be something very minor, it could be something that is substantial but easily fixed or it could be something properly major. Hi Bishop. 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