communication skills training material
Group Size:A minimum of 2 participants are required for this exercise. You'll Need:• Access to the Internet, to use our online scoring tool, necessary to assess teams’ performances and a printer to provide participants a copy of the results. Apart from me being able to put a slide up of Vicky Pollard, which made the group laugh, the activity was really well received. I conducted a Presentation Skills course last week and tried [this] out as an energiser and recap of the previous day. }, The Communication Skills Training Materials offered by, What is Included in the Training Materials, Train the Trainer Art of Training Delivery, Fully Customisable Training Course Material: Description, Samples of Communication Skills Training Materials, The Philosophy Behind Effective Communication Skills Training Course, Extend This Course With The Following Training Resources, View sample communication exercise included in this course: Open versus Closed Questions, General Guidelines on Training Methodology. review of knowledge. They were astounded at how easy it is to deal with other parts of the business to gain support and solve problems together instead of constantly hitting brick walls and not achieving their goals. Aims:• To help participants develop their negotiation skills and in particular their ability to establish their needs and wants, and those of the other party, prior to commencing negotiating. Aims:• To examine common problems/conundrums associated with call centres and telesales and discuss ways of overcoming these.• To highlight and share best practices and tips for making calls successful. Benefits of this sort of working are that each discipline contributes to decisions about treatment options for patients. I also have two sets of three circles laminated and place them on the floor to get some movement through the ego states - gets people thinking about where they are communicating from and therefore what invitation they are giving others. Time:The exercise in this module will take about 10 minutes to complete. Great thing was, there was an aeroplane in the fleet of boats, on the basis that, 'I know how to make a paper plane so I'd prefer to do that well, than make a bad boat' I would definitely recommend this activity. - Notes Supporting the Glasstap Film. Aims:• This exercise is designed for the start of a team session that reviews the previous year; in particular what went well, what people struggled with and what they learnt from it. Emotional Intelligence Part 2 - Awareness of Others and Empathy. The brief does state to start the activity with as little explanation as possible, I did explain the basics of the activity and found that some were confused by this; in future I will give them the information and leave them to work it out. Overall it worked really well and generated very useful discussion. Group Size:This module is suitable for use with groups of almost any size (working in small teams of ideally fewer than 6 people). I recently used this activity as part of a development centre for aspiring leaders. confusion about what the other team was doing, poor communication, competitive streaks coming to the surface, time wasting through lack of information sharing, too much focus on the task and not enough on the people etc. They discovered If I’m stuck for time, I give each delegate a different scenario (depending on group size of course). Use the communication skills training materials available at HRDQ to develop a more collaborative and communicative environment in the workplace. Group Size:This game involves participants working individually (or in pairs) representing one of 3 or, ideally 4 tribes. Topics where the inclusion of a module looking at optimism/pessimism might be beneficial include:• Managing change.• Problem solving and decision making.• Customer service.• Selling skills.• Leading a team.• Strategic leadership.• Communication skills.• Planning and scheduling. Notes:This exercise is suitable for use with groups of up to 18 participants. The outcome is clear – the constraints etc are not – and they are not shared. We don’t always use the board. Aims:• To help participants identify what is wrong with a real example of a 'customer service' email.• To encourage participants to think about the key messages the company intended to deliver to its customers.• To recognise the impact that poor grammar and punctuation has on a writer's credibility.• To rewrite the email, delivering the key messages in an appropriate, effective manner. One of the learning points that came out was the fact they used these skills with their 'clients' but not with one another. Skills and Behaviours Tested:Presentation skills, communication skills, influence and persuasion, planning and preparation, creative thinking and audience engagement. Brilliant for generating learning points. I ran the exercise as part of a section on delegation with a group of team leaders - all of whom had expressed an interest in improving their delegation skills. We’ve provided two alternative briefs for Exercise 1, one for more senior, experienced groups and one for less experienced candidates. (Only you will need this, not your participants. 1. to make it a little more practical I gave them discs and sticks and got them to map out the transactions to I have even found this immensely useful in one to one coaching – even though that is not what it was designed for originally. Aims:• To demonstrate the importance of body language in communication.• To identify the positive and negative signals we give off in conversation. This worked well with the review slides supplied with the exercise. on several occasions now and it always delivers the learning experience I'm aiming for. I used Pitfalls and Trampolines for Presentation Skills on a course last week. Group Size:This module is suitable for use with groups of up almost any size. Time:The exercises in this module will take about 40 minutes to complete. Our intercultural communication training course materials are specifically designed to help your staff improve their intercultural communication skills, which can also be referred to as intercultural competence or cultural intelligence (CQ). Notes:The video used in this exercise can also be used for customer services training using our module Why Do I Always Get Them?. One with a large 'T' or 'True' written on it; the other with an 'F' or 'False' – available to download from Trainers’ Library. Concept, nature and significance of communication Process Lesson 2. Even the 2 delegates who acted as observers got a huge amount from the exercise. A key learning point was limiting the use of ‘why’ questions when we’re trying to get someone to open up; too soon or too often will potentially lead to defensiveness resulting in less trust and co-operation. TRAINING MANUAL ON INTERPESONAL COMMUNICATION for Frontline Activators 6 BACKGROUND The Water and Sanitation Program of the Africa Region (WSP-AF) is … You'll Need:• Half of the participants will need Handout 1 and the rest will need Handout 2. Time:The exercise in this module can be completed in about 15 minutes. It is fascinating observing the group as they try to decipher the task. The specific design on the course also enables trainers to use slides, handouts and exercises in combinations with their own materials. It encourages participants to focus on the needs of the customer, rather than their own sales patter. This module (Part 1) looks at intra-personal intelligence - self-awareness - and the ability to notice and regulate or manage our own emotional state or mood. I recommend you make plenty of notes of the behaviours you observe throughout. You'll Need:• At least two rooms or separate work areas, ideally one for each team.• A mobile phone for each team (they can use one of their own, if willing).• One OS Landranger map 125 and one OS Landranger map 124 for every two teams participating. Time:The exercise in this module can be completed in about 25 minutes. I ran it with much shorter time-frames than recommended - only 10 minutes for planning and 20 minutes to build the bridge, but it still worked - it just got participants working harder and faster. It was a really good way to re-cap what we had done. All in all, the exercise 'did what it said on the can' and I've been delighted with it. I ran this exercise with a team of people from across an engineering company. Great communication skills can be learned with Alison's free online Communication skills courses. I used it as the very first activity in a one-day module of our Leadership Development program called “Communication for Change”. Aims:• To encourage participants to consider whether they naturally tend towards aggressive, submissive or assertive behaviour.• To encourage participants to consider their reasons for choosing particular responses in common situations.• To encourage participants to reflect on the reasons for others choosing aggressive, submissive or assertive behaviour. var google_conversion_id = 1055257147; I found this really helped people ‘get into the case studies’ and imagine how the ‘characters’ felt. These Effective Communication Skills training course materials will help develop your participants communication skills and ensure they understand others, whilst getting their own message across clearly and in a way that fosters positive relationships. Time:The exercise in this module can be completed in about 35 minutes. The end result was really interesting - some delegates were so irritated they couldn't ask questions and with was such little information to go on they refused to build a boat. Time:The exercise in this module can be completed in about 20-30 minutes. Students want to get straight onto the bridge-building phase rather than spend time on planning their bridge. I used this module alongside part 2 with a group of staff who became more expressive with their emotions (at detriment to each other) following a period of change. Aims:• To encourage participants to think about what causes meetings to be ineffective.• To identify what can be done to make meetings effective.• To introduce the acronym APPLE and explain how focusing on five simple themes will help participants ensure meetings are effective. Time:The exercise in this module will take about 15 minutes to complete. If you have time, try to observe the different types "in play" in your own interactions with people. Com offers. Complete course material package to teach communication skills including trainer guide, slides, workbook and additional training support documents 24 hours sales and customer care by email and phone. Although I didn't use this activity as a board game it is an extremely useful module. Aims:• To give participants insight into the destructive nature of a blame culture.• To demonstrate the importance of empathy in conflict resolution.• To take participants on a journey from conflict to understanding and conflict resolution. I was surprised how competitive they all got - insisting on playing right through to final place when I would happily have let them end when we had a winner. Useful For:Anyone who needs to work with other teams and/or manages conflict or misunderstanding across teams. Group Size:This module can be used with groups of up to 15 participants. In total, allowing for discussion, we recommend allowing about 75 minutes for this module. The first programme had 12 delegates so I had 4 observers which worked really well as they got an opportunity to practise feedback skills which we had covered in the previous session. Aims:• To help participants identify what is wrong with a (real example) of a 'customer service' letter.• To encourage participants to think about the key messages the company intended to deliver to its customers.• To recognise how one badly constructed letter can lose a customer. When the exercise finished I was very pleased to notice the complete transformation of the dynamics and communication of the department. The review of the exercise was very effective, bringing out how not to do it and for generating thoughts on more effective means of delegation. Aims:• To define conflict.• To identify the main phases of conflict.• To enable participants to describe the typical behaviours that are used when conflict is not constructively managed. The time spent doing this is amply rewarded by the fact that, once done, you can use the module again and again, without the need for much planning. The module provides an objective overview of the idea of representational systems and the belief held by many NLP practitioners that we tend to have a preferred representational system. They informed me that due to this activitiy they would actually stop and think next time and an choose to act assertively or not. You will find Mike Bagshaw’s Article in Trainer’s Library useful for this. It can even be used to highlight one barrier to creativity and innovation within organisations. Aims:• To explore some of the challenges participants will face whilst managing the performance of individuals in their team. Time:The exercise in this module can be completed in about 30 minutes. Group Size:This module can be used with groups of almost any size. I used this material in a coaching workshop for managers. I used this module at the end of dealing with conflict workshop.The delegates all said it had been good as a refresher on using open, none judgmental questions. Notes:This communication exercise is based on a logic puzzle. Once payment has been processed, you will receive instructions by email and will be given links to the download pages. I highly recommend this activity as it gets those sales skills out in the open at a very early stage of a sales course. As an instructor, taking steps towards improving the communication skills of your students will contribute positively towards your classroom climate. There were many issues with how they went about the task, and it was clear that although we had discussed, practised and agreed many aspects of effective communication, including things like questioning, listening and preparation, this all went out of the window in this exercise! Purley You'll Need:• Playing pieces, one per team.• Small prize for the winning team.• 60 second timer or stopwatch.• Facilitator Traffic Lights.• Conundrum Cards.• Diversion Cards (3 per team).• Game Board.• Suggested Answers (for the facilitator). For the purposes of this exercise we've shortened the original email by removing a few of the more technical paragraphs. Since all the students knew each other, I thought that this may make the arguments for not presenting a little more amicable. Time:The exercise in this module will take about 20 minutes to complete. Aims:• To help participants understand the importance of only using discounts at the appropriate point in the sales process and the risks of using them too soon.• To help participants understand how buyers attach value and the relationship between value, desire and discounts. Notes:This exercise can provide participants with a very different insight into their leadership style (and their style as a follower). I have had tremendous fun with the exercise... All delegates have agreed that, whilst public speaking is not necessarily ever going to be their favourite management duty, they nevertheless learn lots of useful tips from the day which they can use again and again. I also like the flexibility it offers to add more than the standard 8 participants so, if I get a no-show or have higher delegate numbers, it doesn't matter. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module. This short training activity is very useful to explain the different types of questions that there are. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.The Communication Strategies workshop will … I talk good enough.” Thank you to my family and friends … That lead to an interesting discussion about TA hungers and strokes. 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