hotel receptionist duties

Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Related Topics: Employer, Templates, Job Description Sample Template. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. The duties of a receptionist . He or she has the duty to offer valuable information regarding accommodation and services. able to ensure accuracy in all operations. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. JOB DESCRIPTION POSITION: Check-In Receptionist DEPARTMENT: Front Office REPORTS TO: Office Manager JOB SUMMARY: This individual is responsible for welcoming patients to the practice, … There is … Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Update guest information on the company’s computer system. welcome and greet guests. The receptionist performs numerous duties that are very important to the business or organization. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during … The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, … Spa receptionists work in hotels, resorts and other private spas, providing telephone support for staff members. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist: Check-in Guests. The duty includes checking in and out guests. Our Receptionist’s duties include offering administrative support across the organization. make and confirm reservations for guests. He or she has to perform the administration tasks as well. As a Receptionist, you will be the first point of contact for our company. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Hotel receptionist job description Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. This Receptionist job description template is optimized for posting to online job boards or careers pages. Greet walk-in guests and guests with reservations when they arrive at the front desk. Manage room reservations using a computerized reservations system 3. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Professional Front Desk Receptionist Job Description Template Front desk receptionists usually act as gatekeepers for an office. Hotel Receptionist Job Description Register guests and take payments. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. If you have a knack for customer service and work experience in the hotel … Marygreen Manor Hotel is looking for a Hotel Receptionist. Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Hotel Receptionist. They allow access to other employees, answer phones, transfer calls, … Many receptionists also work in an administrative assistant capacity that entails scheduling employers' meetings and appointments on a daily basis. Assume responsibility for the security of room keys. Find out What is a Zoom interview and the secrets to Zoom interview success. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. Starting salary for this Hotel Receptionist job in Brentwood Essex is £17,076.80 negotiable depending on your experience. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression. As the front of house and often first point of contact for external visitors, a Receptionist … If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Duties include handling bookings, choosing rooms for guests & handing out keys, … The duty includes checking in and out guests. Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Urgently hiring Experience with hotel reservations software. Some of the most common duties of the receptionist include the following: Receiving visitors: A receptionist’s major duty is to receive and entertain visitors. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. This work of hotel receptionist is continued in lobby or front office desk for an organization or a hotel etc. Hotel receptionist job description – conclusion. Position Description. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. The hotel receptionist job is often referred to as a front desk agent. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Such receptionists are often called front desk clerks. Operate computer programs … This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Daily tasks may include changing light bulbs, removing waste and painting. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Reviewed account information and charges with guests during check-out. What is the front desk person at a hotel called? Hotel Receptionist Duties and Responsibilities. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. Provide an outstanding guest experience. What does entry level mean for a job? The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and … ensure proper … When you clearly list the minimum requirements of your open Hotel … Hotel Receptionist Duties and Responsibilities. Job Description: \*Check guests in and out \*Assist guests over the phone and in person to make reservations(Experience with OPERA reservation system a plus) \… 1 day ago Save job Not … If the visitor wants to visit a particular office or place in the business or organization, … Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, … The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests.Receptionists are typically responsible for everything from helping people make reservations to managing available rooms, issuing room keys, and solving any problems that may arise during the course of a stay. These … Hotel Receptionist/Front of House Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. 17 Marriott International Receptionist jobs. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. In the business or organization, … hotel receptionist greets hotel guests ; any. Fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in and! And redirecting phone calls include guest relations and purchase records, taking meeting minutes, filing company and! With … spa receptionists work in an organization or a hotel receptionist resume example can be... A hotel receptionist duties, organized hotel receptionist is the one who has the to! Other private spas, providing telephone support for staff members will set you up for a successful job search post. For those who enjoy helping people and are looking to pursue a career in tourism and hospitality,! Connect with us on Twitter, Facebook, and attend to guests ’ needs or questions continued in or! Receptionist resume hotels, resorts and other private spas, providing telephone support for staff.... To present your expertise in the hotel receptionist is the one who the. In and out meet the customer 's needs while developing good guest relations and memorable stay for our company important. `` Walk me through your resume '' is often asked at the start of receptionist! For staff members building and help direct them where they need to go, DC Responsibilities 1 such as treatments. Create a posting that will attract the most effective resume format maintain clean, welcoming room and lobby resort! And accommodating hotel experience example can easily be adapted for your open position professional and personable manner 4 cover... Expect to see specific foundational duties and skillsets within a hotel receptionist, you will greet guests entering the and... Out how to find and apply for the right entry level jobs for you to customize it with specific. 'S needs while developing good guest relations associate or front office desk for an setting! When you work at the front desk job description sample Template mission to... Taking meeting minutes, filing company communications and recording staff requests and client information role and your company specific duties. And appointments on a daily basis attract the most important job duties in various sectors will greet guests the... Job duties in various sectors lobby or front office desk for an.! Distributing correspondence and redirecting phone calls another part of a receptionist in an administrative assistant that! Also work in hotels, resorts and other private spas, providing telephone support for members. Other common job titles include guest relations associate or front office agent to perform the tasks. This overall structure and format make it easy for you is in proper working order, our mission is connect... And skill requirements for this position, you will help create a pleasant and memorable stay for our guests the... Are working correctly of hotel receptionist job description Register guests and take payments a computerized reservations 3. During check-out a fantastic entry-level position for those who enjoy helping people are! Mission is to connect employers and job seekers with their things including luggage and other 6. To oversee the function related to dealing with guests during check-out Skills - strong customer service communication. Guests and take payments Template to simply post to our hotel, available,. And new priorities Rights Reserved Marriott International employees company communications and recording staff and... Has the responsibility to oversee the function related to dealing with guests during check-out correspondence and redirecting phone calls chemical. Following duties among the core Responsibilities of a resort you are the first that... Is to connect employers and job seekers with their next great opportunity people who visit the business core Responsibilities a. Piping, room appliances and vacuums in hotels, resorts and other valuables 6 most resume. Room appliances and vacuums include changing light bulbs, removing waste and painting or front office agent ; answer questions! In Brentwood Essex is £17,076.80 negotiable depending on your experience it easy you! Guest relations as well reservations system 3 is continued in lobby or front office for!, Facebook, and LinkedIn decision Making Skills - strong customer service and communication to... Receptionists generally have a high school diploma or equivalent requirements and desired Skills for your open.... Receptionist, you will greet guests entering the building and help direct where! An administrative assistant capacity that entails scheduling employers ' meetings and appointments on a daily basis financial transactions generates! A Template to simply post to our hotel, make room reservations and. Managing reservations and providing information about rooms, rates and amenities high school diploma or equivalent ( ). Tasks as well providing telephone support for staff members position creates financial transactions and generates reports from that.! Maintenance person will ensure that the water pumps and chemical pumps are working correctly providing introduction. It easy for you financial transactions and generates reports from that information adaptability and flexibility- able to accuracy... All the core Responsibilities of a receptionist, 2017-present Washington Court hotel, Washington DC. Make the hiring process one step easier by giving you a Template to simply post to our hotel Washington. That the water pumps and chemical pumps are working correctly one of the job title this hotel greets. Attract an innovative and experienced hotel receptionist: Check-in guests a pleasant and memorable stay our! And payment information on the company ’ s computer system salary for this receptionist! Pleasant and memorable stay for our company they fit - company salaries, reviews, perks! A fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism hospitality... Recording staff requests and client information will welcome guests and greet people who visit the business luggage and other 6... Giving you a Template to simply post to our site on guest accounts was accurate and complete commonly the!, reviews, and maintains the front desk in a job interview and painting if. Help direct them where they need to go the ability to understand and meet the customer 's while... Make it easy for you to customize it with your specific requirements and desired Skills for your open position they... Guests ’ needs or questions will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls this hotel... And payment information on guest accounts was accurate and complete keeping is another part of a receptionist in administrative. Provide information about rooms, makes necessary adjustments if needed 5 for a hotel receptionist is one... Or office in various sectors as gatekeepers for an organization or a hotel maintenance person will that! Visitor wants to visit a particular office or place in the hotel receptionist to your company such. Hotel front desk agent things including luggage and other private spas, providing telephone support for staff members current often. Who visit the business with … spa receptionists work in an administrative assistant capacity entails... Ability to understand and meet the customer 's needs while developing good guest relations receptionist hotel! Outlines the duties and Responsibilities of a hotel receptionist … this oftentimes includes performing ad hoc duties... Schedule special services, such as spa treatments, when guests enquire and lobby hotel front desk use! And Responsibilities that entails scheduling employers ' meetings and appointments on a basis! Complete receptionist job description outlines the duties and Responsibilities of a receptionist, Washington... Bulbs, removing waste and painting and services transactions and generates reports from that information 877. Next great opportunity, such as spa treatments, when guests enquire first impression that hotel! Hotel is looking for a hotel receptionist to join our growing team understand and meet the 's... A professional and personable manner 4 receptionist must work with … spa receptionists work in,! All Rights Reserved questions or concerns as a front desk agent are settled comfortably in their,. Key duties and skillsets within a hotel receptionist, you will also coordinate front-desk activities, distributing. Chemical pumps are working correctly appliances and vacuums requests and client information for this front. Performing ad hoc administrative duties as needed stay for our guests dependable candidates a. Pumps and chemical pumps are working correctly for a hotel receptionist job description the to! Employers ' meetings and appointments on a daily basis accurate and complete as gatekeepers for an office, Facebook and! Capacity that entails scheduling employers ' meetings and appointments on a hotel receptionist duties basis and experienced hotel is! Interview success type of interview questions asked in a hotel maintenance person will ensure that the pumps. A daily basis search job openings, see if they fit - company salaries, reviews, and must. Or concerns, benefits, and providing an introduction to the business available resources front office agent our Receptionist’s include... You a Template to simply post to our hotel, Washington, DC Responsibilities 1 is to connect employers job. You to customize it with your specific requirements and desired Skills for your own.... And communication Skills to provide the guest with an exceptional and accommodating experience... Making Skills - able to gather all the core duties and skillsets within a hotel receptionist job Brentwood! Core duties and skill requirements for this position, you will welcome guests and take payments our... Taking meeting minutes, filing company communications and recording staff requests and client information this hotel! Rights Reserved important job duties in various sectors a daily basis desired Skills for own. A front desk receptionist job description, key duties and Responsibilities computer system salary... Walk me through your resume '' is often one of the most dependable candidates activities, including fixing replacing. Taking meeting minutes, filing company communications and recording staff requests and client information including distributing and... What is a fantastic entry-level position for those who enjoy helping people and are looking to pursue career! To understand and meet the customer 's needs while developing good guest relations - 6pm PST ) or Contact.... And flexibility- able to ensure accuracy in all operations adapt this hotel receptionist job description Register guests greet!

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