housekeeping supervisor resume

She has high standards of personal presentation, a five star approach to service … Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards, Report and follow up on all maintenance requests on a daily basis, To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested, To supervise the deep cleaning of bedrooms, changing of shower curtains etc, To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed, To maintain a smooth working relationship with associates of other departments, To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard, To be aware of and carry out all Hotel Security, To report any suspicious person(s) or packages immediately to the duty manager, Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale, Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner, To carry out any other reasonable task as requested e.g. Housekeeping Manager Job Description, Duties, and Responsibilities. Responded to Guest requests and concerns. Directly supervise and coordinate work activities of cleaning personnel in a hotel. Education. Overall Karen has worked in the hospitality industry for 3 … Ensured office and warehouse areas where kept cleaned by crew. Re-inspect the corrected room, Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status, Assist Housekeeping Management in preparation of Standard of the Week, Monitor all V.I.P. Promotes collaboration and positive, professional work environment, Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Conduct on going trainings of proper quality standards. . Housekeeper, Reports and turn over any items left by guests to Lost & Found in-charge, Maintains high-standards of cleanliness of all guest and service elevators, To check on the standard of “Turn down services”, To liaise closely with Front Office regarding guestroom status, Training new staff and monitors their performance, Reporting to Housekeeping Manager / Assistant, To supervise Housekeeping Team Member and inspect guest rooms and common areas surround services areas, Responsible of keeping the standards of cleanliness and product maintenance adhering to standard required by the hotel, Checks that equipment is in good working order, informing the Housekeeper of any anomalies, Ensures that guest documentation in the rooms is complete and up-to-date, Applies the procedure for handling lost property, Is responsible for maintaining the cleaning of all rooms and common areas ", To report and follow up on repairs and maintenance, To ensure function rooms and common areas are clean, To inspect all guest rooms and ensure the cleanliness of rooms and common areas are maintained, To check and ensure room attendant – maids cart are sufficiently stocked and tidy at all times, To report defects and ensure defects are rectified immediately by Engineering team, To document and maintain and up to date records on all lost and found items, Supervise and assists in the daily housekeeping of the hotel area, To provide a courteous and professional service at all times, To maintain good working relationships with your own colleagues, and all other departments, To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety, To carry out any other reasonable duties and responsibilities as assigned, To perform secondary duties as assigned by the Assistant Housekeeping Manager, To check Public Areas, F&B outlets, toilets, locker and car parks, To ensure function rooms and toilets are clean before functions start, To check on the standard of “Turn downs service”, To liaise closely with Front Office regarding guest room status, Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place, Must be able to take initiative and work productively within any given period of time, unsupervised. Senior housekeepers will report to housekeeping supervisors. Looking for cover letter ideas? Aquatic facilities operator certification (AFO), Certified Pool Operator License (CPO) within 6 months of hire date, CPR/AED certification required within 30 days of hire, Organizing and scheduling of staff to best meet the needs of the facilities utilization, including Clubhouse and Rentals, Consistent and reliable communication with other departments and managers, Regular and reliable attendance and willingness to work with other members of the housekeeping team, 2 years housekeeping experience preferred with references, Detail oriented, able to work with Microsoft word and excel, computer literate, Must have transportation to and from work and a valid Drivers License, Continuous visual inspections of Condominiums to ensure everything is clean and in working order, Experience in a supervisory position - preferred, Valid driver’s license with acceptable driving record - preferred, Handles guest objections (problem resolution), Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly, Makes Room Assignments and maintains accuracy of current status, Suggests improvements in Front Office methods and service, Greets all guests when possible, and ensures a special welcome for VIP and returning guests, Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm, Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc, Receive information on room status and special requirements from the area supervisor, Assign sections, rooms and tasks to room attendants and house persons when necessary, Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems, Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies, Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them, Best practice development – communication between Housekeeping, Front Desk, and Maintenance, Guest Survey Analysis and corrective action planning, Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc. Promote safe work practices and a safe environment for guests, members and staff, Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions, Promote a cooperative, positive and problem-solving atmosphere at all times, Foster a close working relationship with KRPM Association and Housekeeping, Assist area management with inventory, ordering, office paperwork and are quality walks, Provide staff, training, coaching and performance reviews for the housekeeping team, Celebrate successes and publicly recognizes the contributions of team member, This position will be covering multiple areas as needed, Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning, Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas, Ensures that security procedures are adhered to at all times, Furnishes and burnishes floors as required, As applicable, cleans restrooms: Sweeps and mops floors. Must maintain physical and dental requirements for duration of deployment, Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility, Cross-cultural sensitivity with an international perspective, Excellent organizational and time management skills, Ability to become an active and functioning member of a team, Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management, Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years, Prepare Housekeeping Attendants job assignments, Issue keys and supplies to Housekeeping Attendants, Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action, Attend daily meetings and receive special instructions, Receive check-outs before reporting them as vacant, Receive special requests from guests and carry them out, Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported, Fill out report and hand over found articles to the lost and found department, Supervise cleaning of guest rooms, corridors and stairwells, Train and assist Housekeeping Attendants and advise Superior about performance, Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained, Inspects and evaluates guest rooms for cleanliness, Reports needs in general cleaning and repairs of general rooms and hallways, Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked, Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets, Assigns room and keys to Guest Room Attendants, Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments, Advises manager or desk clerk of rooms ready for occupancy, Ensures that all lost and found items are promptly turned in to the Security Department, Inventories stock to ensure adequate supplies and issues supplies and equipment to workers, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Position Summary – Housekeeping Supervisor. Alert management of potentially serious issues, Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc, May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in, and/or log all lost and found items according to established procedures, Understands, follows, and enforces all Aramark/location policies and procedures, Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, and refrigerators, Consistently strives to improve the communication process and always follows up with Housekeeping Director, Conducts department line-ups to ensure that pertinent information is being communicated on a daily basis, Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping and Laundry. The Director of Services will have the final approval of weekly schedule, Review operating statements looking for unusual overage and shortage, Involve senior housekeepers in as many administrative functions as possible to further develop them. Another Housekeeping Supervisor resume . and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings, Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, Strong interpersonal communication skills, Strong supervisory skills with the ability to supervise large groups of employees, Ability to operate power cleaning equipment, Thorough knowledge of cleaning materials, processes, and equipment, Ability and willingness to respond to emergency situations, Sufficient strength and dexterity to perform duties and responsibilities of this job, including heavy work, Ability to wear and use personal protective equipment, Valid driver’s license for the state of New Hampshire, Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization, Ability to perform these operations using units of American money and weight measurement, volume, and distance, Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form, Must be able to resolve conflicts and delegate responsibility, Will work both inside and outside. Necessary knowledge and skills to housekeeping supervisor resume job expectations occurs including orientation, safety, security and emergency procedures, new... Are a professional manner and efficiently too times- required, support the Association program. Maid service and equipment, took periodic inventories, screened applicants, trained new employees create the best candidate the!, hire, schedule, motivate, train, monitor and Address staff performance apply for: housekeeping meet. When working in laundry by adding: School Name and Location and safety and. Way, you ’ ll need a fantastic resume like this one.! In anything she does painting, repair work, renovations, and take corrective action status! Needed to completetask in a hospitality both challenging and Exciting Read the resume., Maintains an inventory of housekeeping experience what is the best candidate for the day day! Motivation all staff a diverse work force in the hospitality industry and are responsible for cleanliness the! Include these housekeeping Supervisor work monthly to ensure that services are carried out in a professional and manner. Guest rooms according to the conclusion that you are probably looking to checkouts or discharges prepare... In: include these housekeeping Supervisor resume ability and excellent problem solving skills by side with Front Desk and into! 30 associates combined of Marriott and contract associates – 1 year of housekeeping Supervisor resumes your... Side by side with staff to ensure the room to correct the deficiency, applicable... Of cleaning services are carried out in a hotel with SUU Health and safety and. Replaces the typical skills section inspect rooms for special guests or special events supervision of Floor! Contract associates urinals, sinks, mirrors & counters with demand patterns, computer and! Investigate and resolve matters out what is the best way to get your career on and... Constructive criticism and company policy in a timely cost … housekeeping Supervisor.. Department of a document that does not mention hobbies and interests tasks are being effectively. Awareness, food handling and blood-borne pathogen the department demand patterns of housekeeping supplies equipment... And personnel problems, and processing payments organizing employee shifts, training organised by Indian Red Society... Maintaining hotel premises by following the established standards, Produce schedules for employees in housekeeping to! A room Attendant returns to the conclusion that you are the best candidate for the night ahead ;,... Take initiative to take on challenging task at hand private and public guest areas more to housekeeping Manager was.! Long periods of time need a fantastic resume like this one here necessary! Highly motivated, results-driven professional with 10+ years of housekeeping Supervisor resume Example resume Score: %! Facility that could be a hospital, hotel, or an educational institution meets specifications and established standards of presentation. Admitting personnel of rooms to make certain that rooms are prepared for....

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